Effective date and quick summary
Effective date: September 2026; this policy explains how your information is collected, used, stored, and deleted.
No sensitive information is kept unnecessarily; you on the help page you can ask quick questions
Key aspects of data security in the sona101 App
Data encryption
Data is transmitted over a secure path, keeping login and session secure.
Active on all devicesCookie controls
Cookies are used to remember language, session and preferences; you can control from the browser if you want.
You can easily disable or delete.Account security
Two-factor authentication and strong passwords reduce risk; many users in Dhaka sign in this way.
Extra security per sessionLimited data use
Only necessary information is kept; it is used for account, support and security purposes.
No additional data is requestedNotification preferences
You can choose which messages you receive; email and app notifications can be enabled separately.
Under your controlQuick contact with Support
Assistance is available for questions related to bKash, Nagad, and Rocket; quick answers are available for small issues.
24-hour support availableHow your data is collected
During sign-up, login and support chat, some general information is collected such as name, contact, device and session information.
Operating the account is difficult without these On the registration What information is required is clearly written
Cookies and browser preferences
Cookies help the site run faster by remembering your preferences, language and last visit.
If you wish, you can clear cookies from browser settings; you may need to re-enter some preferences.
On mobile, especially on low data plans, these settings are useful; many users in Bangladesh log in in the morning in Dhaka, and at night on village networks.
What happens if data is leaked
If any unusual activity is detected, it is quickly identified by matching session, IP, and account patterns to assess risk.
If needed, access may be temporarily restricted to keep your account secure.
Data protection and control
Access is restricted to prevent data misuse; only specific authorized teams can view system data.
If you wish, you can request to correct, update or delete your information; it will go through verification before processing.
First Login Do it first, then write to support to send a quick request. On the contact page See
Notifications, Policy, and Your Rights
You have the right to ask about your data what information is kept, why it is kept, and how long it will be kept.
If an update occurs, it is published on the site; if the change is major, users may also receive a notification.
Audits and regular checks
Security measures are regularly tested; logs, permissions, and cookie policies are also checked in audits.
This helps quickly identify weaknesses; Dhaka-based team and external reviews work together.
How to contact us
If you want privacy, data protection, or to delete your account, contact support. Help Center And Contact page Both are open
Local payment questions regarding bKash, Nagad and Rocket-related aspects are also reviewed; ultimately your request can be tracked
For correct login sona101 App Use it to switch accounts Register